Las Vegas and Clark County

Emergency Plumbing in Las Vegas

In a real plumbing emergency the most valuable minutes are the ones before anyone arrives. Shut the water off first, then call. This page tells you where the valve is and what to do next.

Call Now (725) 257-2386 What to have ready

Talk to a plumber

Describe the symptom and where you are in the valley. We will tell you what it usually means and what it takes to fix before anyone comes out.

Call Now (725) 257-2386

Serving Las Vegas and Clark County.

Worth having ready

Which fixtures are affected, and whether anything else behaves differently
When it started, and whether it is getting worse
Roughly how old the house is, which narrows the likely pipe material

A plumbing emergency is anything actively causing damage: a burst supply line, sewage coming up a floor drain, or water you cannot shut off. Close the main shutoff, kill power to an electric water heater if it is involved, and call. Everything else can usually wait for a scheduled visit.

Diagnosis before a quote, so you are not paying to replace the wrong part

Scope and price in writing before work starts, exclusions included

Repair and replace options priced together, with the reasoning

Local water facts cited to the Las Vegas Valley Water District, so you can check them

Symptoms

What counts as an emergency

Water running that you cannot stop at a fixture valve
Sewage or waste water coming up a floor drain, tub or shower
A burst or split supply line anywhere in the house
Water coming through a ceiling or down a wall
A water heater leaking from the tank body rather than a fitting
A total loss of water to the property

Scope

What an emergency call covers

What is included

Stopping the active loss of water or containing the backup
Isolating the failed section so the rest of the house has water
Locating the fault and identifying what failed
A temporary safe repair where a permanent one needs parts or daylight
A written scope for the permanent repair

What is not included

Water damage restoration, drying and mould remediation, which is a different trade
Insurance claim handling, though we document what we find
Electrical work where water has reached wiring, which needs an electrician

Process

What to do before we arrive

Close the main shutoff

Most valley homes have it in the front yard near the street in a covered box, or on the exterior wall near the hose bib. Turn clockwise until it stops. Find it now, not during the emergency.

Kill the heat source on a water heater

Gas control to the off position, or the breaker off on an electric unit. A heater firing on an empty or leaking tank makes a bad situation worse.

Open a low fixture

With the main closed, opening a downstairs tap drains the pressure and the standing water in the lines instead of letting it find your ceiling.

Do not use fixtures during a sewer backup

Every flush and every sink adds to what is already coming back up. Stop using water entirely until the line is cleared.

Photograph it

Before anything is moved or cleaned. It costs thirty seconds and it is what an insurer will ask for.

Where the shutoff usually is in a valley home

Most homes here are slab on grade with the main supply entering at the front of the property. The street side shutoff sits in a covered box near the sidewalk, and many houses also have a homeowner valve on the exterior wall close to the hose bib or in the garage near the water heater.

Finding it on a normal afternoon is worth more than anything else on this page. A valve you have already turned once is a valve you can turn in the dark with water running.

Why slab construction changes the urgency

When supply lines run under a concrete slab, a leak does not announce itself by dripping through a ceiling. It goes into the ground, and the first signs are a warm patch on the floor, a meter that keeps moving with everything closed, or a water bill that jumps for no reason.

That is why an unexplained bill increase gets treated seriously here rather than dismissed. Under slab losses can run for weeks before anything visible happens.

What is not an emergency

A dripping tap, one slow drain, a running toilet you can shut off at the stop valve, or a water heater that is merely not hot. These are real problems and they are worth fixing, but they will keep until a scheduled visit and you will pay less for them.

We would rather tell you that on the phone than dispatch an emergency call for a fault that is not one.

On pricing: we have not published price ranges on this site, because a range we cannot stand behind is worse than no range. Scope and price go in writing before any work starts.

Straight answers

Fair questions about this work

Should I turn the water off myself?

If water is actively escaping, yes. Closing the main is the single most useful thing anyone can do, and it does not make the repair harder.

Will you make me commit before you know the cost?

You get the scope and the price for the permanent repair in writing. The emergency call is about stopping the damage first.

The leak stopped on its own. Do I still need someone?

Usually yes. A leak that stops often means a valve closed somewhere, or the line drained. The failure that caused it has not gone anywhere.

Coverage

Emergency Plumbing across the valley

We cover emergency plumbing throughout the Las Vegas Valley and Clark County.

Las Vegas

Downtown, the Arts District and the historic central valley, where galvanised supply still turns up.

Las Vegas plumbing

North Las Vegas

Aliante and Eldorado newer builds against a wartime era core with very different plumbing.

North Las Vegas plumbing

Henderson

Green Valley, Anthem and Inspirada, plus the original townsite with very different needs.

Henderson plumbing

Boulder City

The oldest housing in Southern Nevada, built for Hoover Dam workers in the early 1930s.

Boulder City plumbing

Paradise

The Strip corridor, UNLV and Paradise Palms. Dense, mixed use and mid century in parts.

Paradise plumbing

Spring Valley

Chinatown corridor, Peccole Ranch and Rhodes Ranch. 1980s to 2000s, and lots of restaurants.

Spring Valley plumbing

FAQ

Emergency Plumbing questions

Where is my main water shutoff?

In most Las Vegas Valley homes it is in a covered box in the front yard near the sidewalk, with a second homeowner valve often on the exterior wall near the hose bib or in the garage.

What should I do if sewage is backing up?

Stop using water anywhere in the house immediately, including toilets and washing machines, and call. Every additional gallon adds to what is coming back up.

Is a leaking water heater an emergency?

If it is leaking from the tank body rather than a fitting, treat it as one: shut the cold supply to the heater, turn off the gas control or the breaker, and call.

How do I know if I have a slab leak?

Common signs are a warm spot on the floor, the sound of running water with everything off, an unexplained jump in the water bill, or a meter that keeps turning when no fixture is open.

Leak Detection

Find it before you open anything. Slab, wall and irrigation leaks located first.

Leak Detection in Las Vegas

Pipe Repair

Pinholes, splits and corroded sections repaired, with an honest repair against repipe call.

Pipe Repair in Las Vegas

Sewer Line Services

Camera inspection, sewer repair and replacement, including trenchless where it fits.

Sewer Line Services in Las Vegas

Water Heater Repair

No hot water, not enough, or a noisy tank. Diagnosed before parts are ordered.

Water Heater Repair in Las Vegas

Plumbing Emergency Steps

The five minutes before help arrives matter more than anything else.

Read the guide

Signs of a Slab Leak

Six signs, one test you can do yourself, and why valley homes are exposed.